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June 29, 2017

Korean brands continue to thrive in the JD Power Initial Quality Study (IQS), as Kia took top spot for the second year in a row, new brand Genesis took second overall, and Hyundai tied for 6th overall.

“We’re thrilled to be the first-ever, non-premium brand, to finish as the top-ranked nameplate in J.D. Power’s Initial Quality Study in back-to-back years.” said Ted Lancaster, Vice-President and COO. “As an award based on direct customer feedback on vehicle quality, we take great pride in knowing that we are delivering a top-class product to all of our Canadian customers.“

Quality has improved for most brands, as 27 of 33 brands surveyed saw improvements in problems per 100 vehicles (PP100) during first 90 days of ownership. MINI was the most improved brand with 33 fewer PP100 than in 2016, Ram improved by 28 PP100, Acura by 19 PP100, Volvo 18 PP100 and Ford 16 PP100.

“Automotive manufacturers are responding to consumer feedback and producing vehicles of the highest quality,” said Dave Sargent, Vice-President, Global Automotive, J.D. Power. “The industry has improved significantly in each of the past three years. Today’s vehicles have more things that could go wrong but fewer things that actually do go wrong.”

Top brands by PP100 for 2017:
Kia (72)
Genesis (77)
Porsche (78)
Ford (86)
Ram (86)
BMW (88)
Chevrolet (88)
Hyundai (88)
Lincoln (92)
Nissan (93)
Volkswagen (93)
MINI (94)
Buick (95)
Toyota (95)
Industry Average (97)
Lexus (98)
GMC (99)
Chrysler (102)
Mercedes-Benz (102)
Acura (103)
Cadillac (105)
Honda (105)
Dodge (106)
Infiniti (107)
Jeep (107)
Subaru (113)
Audi (115)
Mazda (125)
Land Rover (131)
Mitsubishi (131)
Volvo (134)
Jaguar (148)
Fiat (163)

"We’re pleased to see that all FCA US brands have made improvements in initial quality, especially Ram Truck with its big step up this year,” said Scott Garberding, Head of Quality, FCA – Global. “My colleagues and I are focused on continuing to deliver quality new vehicles, like the all-new 2017 Chrysler Pacifica, as we continue to bring important new technologies into the market with an increasing number of exciting new vehicles launches in the coming years.”

JD Power also handed out model awards in a selection of categories. Top models in each category were selected.

Top models per segment in 2017:
Small Car: Chevrolet Sonic (Toyota Yaris, Honda Fit)
Small Premium Car: BMW 2 Series (BMW i3, Lexus CT)
Compact Car: Kia Forte (Chevrolet Cruze, Toyota Corolla, VW Jetta)
Compact Sporty Car: MINI Cooper
Compact MPV: Kia Soul
Compact Premium Car: BMW 4 Series (Lexus ES, Cadillac ATS)
Midsize Car: Toyota Camry (Kia Optima, Nissan Altima)
Midsize Sporty Car: Ford Mustang (Dodge Challenger)
Midsize Premium Car: Lexus GS (Lincoln Continental, Audi A7)
Midsise Premium Sporty Car: Porsche 911
Minivan: Chrysler Pacifica (Dodge Grand Caravan)
Large Car: Kia Cadenza (Toyota Avalon, Nissan Maxima)
Small SUV: Kia Niro (Kia Sportage, Buick Encore, VW Tiguan)
Small Premium SUV: Mercedes-Benz GLA (BMW X1)
Compact SUV: GMC Terrain (Ford Escape, Chevrolet Equinox)
Compact Premium SUV: Porsche Macan (BMW X3, BMW X4)
Midsize SUV: Kia Sorrento (Toyota Highlander, Buick Enclave)
Midsize Premium SUV: BMW X6 (BMW X5, Porsche Cayenne)
Midsize Pickup: Nissan Frontier (Chevrolet Colorado, Honda Ridgeline)
Large SUV: Ford Expedition (Chevrolet Tahoe, Toyota Sequoia)
Large Premium SUV: Infiniti QX80 (Lincoln Navigator, Mercedes-Benz GLS)
Large Light Duty Pickup: Chevrolet Silverado (Ram 1500, Toyota Tundra)
Large Heavy Duty Pickup: Chevrolet Silverado HD (Ford Super Duty).

For more detailed information on the study visit:

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