ARI held it’s third Annual Best In Fleet Conference in Hollywood, Florida from November 7th to the 9th. Over 150 fleet customers, suppliers, strategic partners and ARI senior leadership came together for 3 days of information, insight and engagement. The theme of the event, Fleet: Today and Tomorrow was evident from ARI President Bob White’s welcome message where in addition to an update on how ARI’s investment in technology and service is focused on delivering superior service to its customers, he shared news about ARI’s new customer experience initiative, ARI CX.
The first day of meetings focused on the needs of fleet customers today and included presentations on how ARI’s strategies of preventative maintenance variability, consistent annual replacement, Fleet Wave and ARI metrics add value, increase efficiency and reduce cost for customers. Don Wood, Director- Customer Information for ARI, gave attendees insights into how fleets are at an inflection point in regards to telematics adoption and how cost reduction, ELD mandates and OEM factory telematics are driving increased adoption. The telematics presentation was followed by a panel discussion including Ford and GM telematics experts Rob Rosenbach and Chris Rauser. Of special interest to fleets was the discussion of how a vehicle equipped with factory telematics has the potential to be tracked from ‘birth’ through the upfit process to delivery to the customer. ARI’s Kyle Kwelty and Mike Stallone expanded on ARI CX and its ability to empower fleet customers through technology that enables and enhances service through the use of machine learning, chatbots, Alexa voice command and more. Chris Conroy, President and CEO Holman Enterprises, wrapped up the first days business sessions by expanding on the purpose, values and guiding principles that define the Holman Way, and by adhering to them, the company takes care of its people and its future.
On day two, the conference shifted gears and looked at what fleets can expect to see coming down the road in the future. Strategic Advisor and author of Corporate Mobility Breakthrough 2020, Lukas Neckerman presented on how the mobility revolution is reshaping business, consumers and governments approach to vehicles and shattering many established paradigms in the process. Bill Cariss, President and CEO Holman Strategic Ventures, presentation, Investment and Innovation for the Future examined a number of active investments the arm of the business is making. Cariss shared how initiatives like Flexdrive, a vehicle subscription service, are supporting the company’s core values. The final business session featured a panel of ARI and industry subject matter experts who shared their perspectives on what the future holds for fleet. The event concluded with Keynote Speaker Kevin O’Leary regaling attendees with Lessons From the Shark Tank, an entertaining and insightful look at the popular television show featuring entrepreneurs pitching their business ideas to venture capitalists.
Charlie Guthro and Bob White, ARI
ARI's Denise Wildish and Anthony Foursha, welcomed event attendees to the meeting
NiSource, a natural gas and electric utility company was the subject of one of the case study panels.
Bob White, ARI, delivered the Presidents message at the outset of the meeting.
Kitty Murphy, SMS Equipment and Tim Stephens, ARI do some networking between sessions.
Mike Ramsey, ARI moderated the panel discussion on telematics featuring ARI, General Motors and Ford Motor Company subject matter experts
Chris Conroy, President and CEO Holman Enterprises shared the company's values and principles with the audience.
Megan Quintin, Telus and Geoff Seely, ARI, catch up between meetings
ARI's Kathryn Foster chats with Gene Spencer, Weatherford during a break between sessions.
Don Woods, ARI spoke about fleets reaching an inflection point for telematics adoption.
Venture Capitalist Kevin O’Leary was the keynote speaker at Best in Fleet