ARI held the first of four cross Canada Fleet Forum meetings in Toronto recently. Geoff Seely, vice president and general manager, ARI Canada welcomed guests and outlined the focus of the Forum being on technology that makes a fleet driver’s job easier and the trends fleets should prepare for by 2020.
Fleet Forum attendees heard from ARI’s Mike Stallone about how the fleet management company’s Customer Experience (CX) initiative will use a multi channel approach to customer communications, including the use of chatbots and AI to help generate customer savings.
Romy Bria, Director Relations, ARI, shared company insights into fleet best practices and where the FMC sees fleet evolving in the near future. The presentation identified optimum preventative maintenance (PM) standards and highlighted the unnecessary additional costs incurred when PM variance is greater than thirty percent from the standard.
ARI President, Bob White, shared an ARI business update and as a service company how its value to its customers is wholly dependent on the quality of its people.
The Forum included a product corral where a number of fleet minded OEMs gave brief presentations on their vehicles features and benefits to guests. The final presentation of the day was a panel that convened journalists Paul Wells from Macleans, Althia Raj, Huffington Post and Andrew Coyne, National Post to opine on the political issues at play in Canada and their impact on the economy. More Fleet Forums are scheduled for Montreal, Calgary and Vancouver.
Guests take part on the OEM Corral.
ARI Canada's Geoff Seely outlines the focus of the days session.
RBC's Aaron Cohen and Avi Klein flank BMW's Matt Pawluk during the product presentations.
Coca Cola's Chris Christidis picks up some of the finer points of the 2019 Ram 1500 pickups features from Bernie Moorcroft, FCA.
Sharon Roberts, Brookfield, with Kevin Forodi, Genesis.
The Forum included a journalist panel who discussed Canadian politics.
Audi Canada's Mike Gazda and Jamie Pawluk with Kal Tire's Sean Cunnington.
Andy Vincent and Maria Marra with Brian Leaitch at the Mazda display.