Adam Kostanowicz has been appointed as Director, Customer Experience at Volvo Car Canada Ltd. He will be responsible for leading the transformation of the Volvo Car customer experience in Canada by reviewing, developing and implementing strategies which are meant to improve customer satisfaction and increase efficiency.
Kostanowicz has over 17 years of automotive experience having worked for a variety of OEMs and a retail automotive group. He has worked in the fields of sales, marketing, after sales, retail, financial services and network development.
He has a Bachelor degree from York University and a diploma from Mohawk College. As well as a Direct Marketing certificate from the Canadian Marketing Association, and has Ontario Motor Vehicle Industry Council certification.