FCA has surged ahead in the J.D. Power Initial Quality Study (IQS). FCA’s overall performance leapt five spots in the 2020 IQS, helped by the company’s performance brand, Dodge, tying for top spot among 31 competitors. It’s the first time a domestic brand has achieved a No. 1 ranking in the study’s 34 year history.
“These results reflect the relentless, whatever-it-takes attitude of our team,” said Mark Champine, Head of Quality, FCA – North America. “Our complete focus is the customer and these outcomes reinforce that we are on-target. The team is going to be inspired and motivated and will continue to push forward.”
Not to be out done, Ram tied for third place in the study on the strength of the redesigned 1500 half-ton pickup and significantly upgraded heavy-duty lineup.